Optensa / Website information
Cancellations & Refunds
Updated
The Optensa website accepts free workflow-audit enquiries. It does not accept payments or sell a standard subscription online.
Free audit enquiries
There is no fee to refund for sending an initial audit enquiry. To withdraw an enquiry or ask to rearrange a discussion, reply in the same conversation or email hello@optensa.co.zw.
Paid projects
Cancellation and refund arrangements for a paid engagement must be set out in its written proposal or agreement before payment. Ask for the scope, payment stages, treatment of completed and uncompleted work, third-party costs, and cancellation process. This website does not impose a blanket “no refunds” rule, a fixed cancellation charge, or an automatic forfeiture of deposits.
Whether a refund is due depends on the agreement, work and services supplied, the reason for cancellation, and applicable law. This page does not replace a project-specific agreement or promise the same refund outcome for every situation.
How to raise a request
Email hello@optensa.co.zw with your project or invoice reference, the service concerned, your reason for the request, and the resolution you are seeking. Include only information needed to identify the engagement. Do not send card numbers, passwords, or banking credentials.
Ask for written confirmation of any agreed cancellation, refund amount, deductions and their basis, payment method, and expected processing date. No universal refund-processing deadline is stated here; obtain the relevant details for your engagement.
Your statutory rights remain
Nothing in this policy excludes remedies for services not supplied as agreed, or any cancellation, cooling-off, refund, or other rights that apply under law and cannot be waived. A written agreement cannot remove those rights. Contact us if you believe a request has not been resolved appropriately.